A while ago somebody made me aware of a "little" problem they had with Rolex. He came to tell me that Rolex did not feel obliged to service his Rolex. Why? Because it was more than 25 years old... Could not believe my ears. I Asked him for proof and got it. (If you read Spanish then take a look.)
If you don't, the letter addressed to the owner comes to say:
- That by law, Rolex is only required to have and guarantee supplies for watches that are up to 25 years old.
- His Rolex was 36 years old and even if it where to be serviced they would not give it an International Warranty.
- Even though they serviced the watch this time, they would not be able to service it any further due to a lack of parts.
- In the future they would gladly refer him to some "other" repair service that would repair the watch.
In other words; If your dad's Rolex is over 25 years and needs service, you are screwed brother! Rolex don't give a dam...
Don't think that the Rolex in question is something special. It's a very common Oyster date, nothing fancy. Mind you, Rolex has been going without something fancy for over half a century.
Can't believe that I have been praising the Rolex after sales service.